Shipping policy

At Trusador, we want to get your order to you as quickly and securely as possible. Here's what you need to know about our shipping policy:

Shipping Times

We process and ship orders within 1 business days of receiving payment. Shipping times vary based on your location and shipping method.

We offer the following shipping options:

Free Standard shipping: 3-5 business days
Expedited shipping: 2-3 business days.

Please note that shipping times are estimates and may vary due to unforeseen circumstances, such as weather or carrier delays.

Shipping Costs

Shipping costs are calculated based on the weight of your order and your shipping address. Standard shipping is free all the time. You can view the shipping cost during checkout before submitting your order.

International Shipping

The delivery time for your order may vary between 6 to 15 working days depending on the country of destination. Please note that import duties, taxes (including VAT), and other similar charges may be applicable once the shipment arrives in your country. As the customer, it is your responsibility to bear these charges, and Trusador cannot be held accountable for them.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

If you have any questions or concerns about your order, please contact us at info@trusador.com.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at info@trusador.com. We will work with you to resolve the issue and ensure that you receive your order.

Change of Shipping Address

If you need to change the shipping address for your order, please contact us as soon as possible at info@trusador.com. We will do our best to update the shipping address before your order ships.

Holiday Shipping

During the holiday season, shipping times may be longer than usual due to high demand. We encourage you to place your order early to ensure timely delivery.

If you have any questions or concerns about our shipping policy, please contact us at info@trusador.com.